dayz FAQ
Users ask us about account setup, payment flows, game categories, and security on dayz. Our FAQ covers the questions we hear most often—from how to register and deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, to how withdrawals work and what documents KYC verification requires.
This page answers common questions about dayz operations. If your question is not here, or if you need immediate help with a transaction or account access, contact our support team in English. They respond within one business day.
For information about our legal status, data handling, and the jurisdictions where we operate, read our Terms and Conditions and Privacy PolicyFor regulatory detail and compliance notices, see our Legal Notice
FAQ topics
- Account and registrationhow to start, KYC verification, password recovery, and mobile login
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
- Games and bettinglive-dealer tables, slots, football, Liga 1, esports, and free offers
- Security and supportaccount protection, customer service, and jurisdiction notice
When you request your first withdrawal, we ask for identity documents. You must provide a government-issued ID (passport or national identity card) and proof of address (a utility bill or bank statement dated within the last three months). We accept digital copies—photograph your documents with your phone and upload them through your account. Verification takes one to three business days. Once approved, you can withdraw to your registered e-wallet or bank account immediately.
Go to the login page on dayz and click "Forgot password?" Enter your email address. We send a password-reset link to your inbox within minutes. Click the link and set a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team to resend it. We confirm your identity via the email registered on your account.
Yes. Download the dayz Android app from our website, or open Safari or Chrome on iOS and visit dayz.bet. Log in with your username and email. The mobile experience is fully optimized—you can deposit via QRIS scan, access live games, check your balance, and request withdrawals from your phone. On Android, the app stores your login session; on iOS, your browser does. You can also add dayz to your home screen on iOS for faster access.
Payments and transactions
Withdrawal requests are reviewed within one business day once your KYC documents are approved. If you withdraw to an e-wallet (e-wallet, mobile banking, local payment, online payment, or e-wallet), the funds arrive within two to four hours. Bank transfers (mobile banking, local payment, online payment, e-wallet) take one to three business days. Withdrawals do not have dayz fees. Your bank or e-wallet may charge their own transfer fees—check their terms. Weekend and holiday requests (Idul Fitri, Idul Adha, Imlek, Nyepi) are processed on the next business day.
We accept mobile banking, local payment, online payment, e-wallet, and mobile banking for e-wallet top-ups. We also accept local payment (scan with your phone camera), and bank virtual-account transfers from online payment, e-wallet, mobile banking, and local payment. Each method deposits funds instantly into your dayz balance. From Surabaya, Jakarta, Bandung, or any Indonesian city, choose the method you use most often. E-wallet deposits are fastest. Virtual-account transfers clear within minutes.
Yes. We accept virtual-account deposits from all four banks. When you choose bank transfer at deposit, dayz generates a unique virtual-account number linked to your account. Transfer your deposit amount from your online payment, e-wallet, mobile banking, or local payment app. The funds appear in your dayz balance within minutes—no separate verification needed. You can reuse the same virtual-account number for future deposits. Keep your account number handy in your dayz settings.
dayz does not advertise fixed minimum or maximum deposit amounts. Limits vary by payment method and your account status. Most e-wallet deposits accept amounts from your e-wallet's balance up to your daily transfer limit. Bank transfers are subject to your bank's per-transaction and daily limits. For specific limits on your account, log into dayz and view the deposit page—your available limits appear there. Contact support if you have questions about your individual limits.
Games and betting
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) stream real dealers from multi-camera studios. You place bets, and a human dealer conducts the game in real time. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games with spinning reels. You set your stake and watch the outcome instantly. Both are available 24/7 on dayz. Live tables require a stable internet connection; slots work on slower networks. Choose based on your preference and device bandwidth.
Free bets and free spins are promotional offers that allow you to play without spending your own balance. Free bets appear in your account when you trigger a promotion (for example, after your first deposit on dayz). Free spins are applied to specific slot games and usually expire after a set number of days. Check your account promotions section to see active offers and any terms that apply. Free-play winnings are usually subject to rollover requirements before you can withdraw—details appear in each offer's terms.
Yes. dayz offers betting on Liga 1 matches, Piala Indonesia, Champions League, and Premier League. We also cover esports (Mobile Legends, Free Fire, PUBG Mobile), MotoGP, and badminton. Most matches stream live on dayz during the tournament season. Place your bet before the match starts or bet in-play as the match unfolds. Your balance updates instantly when a bet settles. Odds and match schedules appear on the dayz sports page.
Each game on dayz includes a help or information button (usually marked with an "i" icon or "?" symbol). Tap it to read the rules, paytables, and house rules. Live-dealer tables also display rules on the game stream. For detailed questions about game mechanics or payout rates, contact our support team in English. We explain how any game works and can confirm specific rules before you play.
Security and support
Your dayz account includes security and control tools. Enable two-factor authentication (2FA) via SMS to require a code each time you log in. You can change your password anytime. Your account settings let you view your deposit and withdrawal history, download statements, and manage your registered payment methods. You can also view all active sessions on your account. dayz does not provide temporary account pause or permanent account controls. To close your account, contact support and request permanent closure—your balance will be returned.
Our English-speaking support team is available 24/7. Send an email to [email protected] with your question or issue. Include your account username and a online paymentef description. We respond within one business day. For urgent account or transaction issues, email us immediately with "URGENT" in the subject line. We also offer in-app support chat when available. For technical problems (login, app crashes), describe your device type, OS version, and network connection so we can troubleshoot.
dayz services are available only where local law permits online wagering. We operate in supported jurisdictions and do not service users in regions where online gaming is prohibited. By registering on dayz, you confirm that access and use comply with your own jurisdiction's law. Users are solely responsible for verifying their eligibility. If you are uncertain whether dayz is legal in your area, consult local authorities or legal counsel. Our Legal Notice contains jurisdiction information.